A citizen-friendly administration with shorter waits
The SPD wants city services to be delivered faster, more simply and from a single source. To that end, waiting times are to be managed centrally, residents surveyed regularly and agencies focused on core tasks.
The SPD wants city offices to work faster. People should not wait long for appointments. The city will keep checking waiting times. Every five years it will ask residents for their views. A service center downtown should stay for good.
The central customer center downtown is to become permanent and offer more services. At least once every five years there is to be a comprehensive, digitally supported resident survey, including a randomly selected representative group. An advisory board for citizen-friendly administration is to be added. Agencies are to shed non-essential tasks, and the district offices are to remain well resourced.
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„Deshalb werden wir ein zentrales, laufend überprüftes Management von Terminvergaben, Wartezeiten und Bearbeitungsständen einführen.“Translation: That is why we will introduce central, continuously monitored management of appointment scheduling, waiting times and processing status.
Placement
This point touches none of the axes.