Fully digitalize and automate administrative procedures
The CDU wants administrative procedures to run digitally from application to decision, supported by artificial intelligence. Staff are to be relieved of routine work and have more time for citizens and businesses.
Applications to public offices should be fully digital. This goes from the request to the answer. Computer programs with artificial intelligence should help. Staff then have to type in less data. They have more time for people.
The basis is the "Verwaltungscloud.saarland" platform, where specialist departments are to build and adjust their own processes using low-code tools. For administrative acts with no room for discretion, the CDU wants to introduce AI-supported decision systems; where discretion exists, AI systems are to make suggestions to case workers. The party calls on the federal government to stay engaged after the Onlinezugangsgesetz (Online Access Act) deadline of December 31, 2022 and to set transparent rules for reusing services built under the act. It wants to push for this in the IT Planning Council, at the states' digital ministers' meetings and with the federal government.
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„Unser Grundsatz lautet deshalb: Verwaltungsprozesse digitalisieren, standardisieren und automatisieren.“Translation: Our principle is therefore: digitalize, standardize and automate administrative processes.
Placement
This point touches none of the axes.